Need help with your Medisoft Software? In an effort to meet your needs, a number of resources are available to you.

Medisoft Help Files and Manuals
Medisoft Online Support
Medisoft Telephone Support
Medisoft Support Policy

Medisoft Help Files and Manuals

The Medisoft Help Files and Manual contain information about the set up and use of Medisoft. The Help Files may be accessed in the program one of two ways.

1. Use the "F1" key on the keyboard while you are in a specific area of the program...or
2. Click on the "Help" menu and select "Table of Contents"

The Medisoft Manual may be accessed by inserting the Medisoft installation CD and then clicking the link “Medisoft Manual” when the CD auto plays.

Online Support

Ask your Medisoft question on our MedTech Medisoft User Forum. This forum was created by and is maintained by us to provide an additional resource for our customers. It contains a collection of topics that have been posted by users like you. The posts are answered by either Gavin Walker (Owner/Operator), or MedTech staff within one business day.

When troubleshooting Medisoft issues, you may want to give the above a look to first see if your particular issue has already been posted with a solution before you pursue paid support to get it resolved.

Telephone/Remote Access Support

We feel we offer top quality support for a competitive price in comparison with the scope of Medisoft VARs available. Gavin Walker resolves support calls. He has 17 years of programming experience. He used to write medical billing applications and passed the Medisoft certification test…the first time. Will Highley is our Support Manager and Jim Updegraff is Tech Support. They will be happy to address your questions or concerns and assist in troubleshooting problems you are experiencing.

Our technical support includes virtual on-site support. Virtual on-site support (VOS) is the remote control and sharing of your computer’s desktop upon your permission. This permission-based control enables real-time ad hoc collaboration. We are able to see what you see on your program, greatly streamlining the support process. Medisoft Technical Support Agreement and pricing.

Extra Services

Certain services are not applicable to MedTech's regular support agreement.

• Data File Repair - This service may be necessary if your Medisoft files have become damaged through incidents such as a power surge or computer hardware problems.  We charge $200 to perform a Medisoft data repair. We highly recommend that a backup of your data is made on a regular basis. The restoration of a current backup will be the most cost effective solution for data corruption.
• Custom Formatting - Medisoft products include a custom report writer to allow the program's printed output to be customized. MedTech support will answer your questions to help you begin to customize a form. MedTech can also custom design a report for you for $150.
• Data Conversion – MedTech can convert data from your existing system into Medisoft, or we can convert Medisoft to another system. Contact us for a custom quote.

Support Policy

NPI

Windows Vista or Windows 7

64-bit Windows

Windows 2008 Server

Supported Products

Medisoft
Medisoft Advanced
Medisoft Network Pro
Medisoft for Networks This product was discontinued, but we still support it. The server requires Windows 98 or ME.
Office Hours Pro
Codes on Disk
Advantage Database
Other Medisoft Add-ons

What Services Does MedTech Support Provide?

MedTech Support answers questions and provides assistance related to the operation of Medisoft software in a physician's office or a billing service. Assistance provided includes but is not limited to troubleshooting of an issue and providing a resolution when available. We may recommend that you contact a specialist in computers and networking if the issue warrants the need. With paid support in place, MedTech will provide software assistance to any customer regardless of where the program was purchased. (However, we recommend you exhaust the resource possibilities of your existing VAR before seeking to enlist the services of another.)

When You Call Support

You will need a Medisoft Technical Support Agreement in place before we can start working with you to resolve your issue. The amount of time you spend on the phone will be reduced if you have the following items available when you call:

• Your support ID.
• A complete description of your problem or question, including the complete text of any error messages.  Please be prepared to answer questions pertaining to the issue.  Please have the computer on which the software resides available; this will provide us the option to troubleshoot if necessary.
• Version of Medisoft you are using.
• Version of Windows you are using.
• If you need to purchase a Medisoft Technical Support Agreement, you have a couple of options:

1. You can download the Agreement, fill the Agreement out completely, and fax it back to the number indicated on the form.

2. If you do not have the ability to download the information on this site, you can call us and we’ll fax the forms to you directly. You’ll need to fill out the Support Agreement completely and fax it back to our office so we can process it and get back with you regarding your issue.

Please keep in mind that you will need to have a Medisoft Technical Support Agreement processed, approved and in place before you can receive any technical support assistance. Technical Support Agreements are processed within 1 hour during the hours of 8:00 a.m. — 5:00 p.m. CST. We will call you once your Support Agreement has been processed and approved. Any requests received after these designated hours will be processed and we will call you the next business day.

Service Hours

Support is available from 8:00 am to 5:00 pm CST Monday – Friday. We take a standard 12 to 1pm lunch. The exceptions to this availability will be holidays and a brief, occasional, all-staff meeting.